Preparing for Your Appointment - Information and Policies
⏳ Cancellation + Rescheduling Policy
To honor the time and care of our wellness practitioners, we kindly ask that appointments be canceled or rescheduled at least 12 hours in advance. Changes made within 12 hours of your scheduled time are considered late and will incur a $60 late-cancellation fee. In this case, your session fee will be refunded minus the $60 charge.
🚫 Tipping
Gratuities are discouraged for massage + wellness services. It is our professional mindset that these offerings are therapeutic and healthcare-focused. We see these services as treatment, not just a treat. Our pricing reflects full compensation for our practitioners’ expertise and care. This allows clients to put down the stress that tipping can create.
📍Finding Us
Roots & River is located at 30 W Potomac Street (Suite 102) in Brunswick Maryland. Please check in with the front desk at the main entrance, and our staff or your therapists will warmly guide you to your space. Sessions are located on the second floor in Wellness Room C and require ascending/descending a flight of stairs.
🚗 Parking and Arrival
Please plan to arrive 5-10 minutes before your appointment. Downtown on-street parking is monitored daily from 8am–6pm (free after 6pm). Download/use the ParkMobile app for ease and peace of mind. When you arrive, simply open the app and indicate that zone where you are parked. The first 2 hours are FREE complimentary parking, with the option to extend time for a nominal fee. Additional free parking is available in the Marc Lot at the end of Maple Avenue, as well as on nearby streets without posted zone signs.
🕯️ Creating a Quiet Sanctuary
To preserve the serenity of our shared space, we kindly ask that phones be fully silenced upon arrival. If you need to take a call, please step outside the building. Placing your phone on airplane mode is encouraged, allowing you to fully relax and ensuring a peaceful environment for all classes and treatments in progress.